Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner, Inc. Speaking at the Gartner Customer Experience Summit in Tokyo, Gene Alvarez, managing vice president at Gartner, said more than half of […]
BBC Worldwide has teamed up with Google and BAFTA-winning game studio Preloaded to create a virtual reality experience for the audiences of the BBC’s hugely successful national history programmes like Blue Planet II and Planet Earth II. BBC Earth: Life in VR has been created by Preloaded in collaboration with BBC Earth Productions and […]
Sports Illustrated is supporting the publication of its popular annual swimsuit issue with a promotion that includes a Snapchat World Lens, an augmented reality (AR) feature that overlays digital images on a real background seen through a smartphone’s rear-facing camera. The Lens experience invites readers to experience the life of a swimsuit model and put […]
Facebook has signed an exclusive deal with ESL, the world’s largest eSports organisation, to bring streaming coverage of two of the top eSports competitions exclusively to Facebook this year. One of ESL’s flagship circuits, ESL One, will be broadcast on Facebook starting this week with the ESL One Genting 2018 event in Malaysia. A weekly […]
Facebook’s VR division Oculus has teamed up with Xiaomi to create a pair of standalone VR headsets with the aim of giving people more affordable access to VR. The Oculus Go, which was first announced back in October 2017, and the Mi VR Standalone were both unveiled at the Consumer Electronics Show (CES) 2018. “We […]
A new game has been released by the BBC. Doctor Who Time Vortex VR gives players the chance to pilot the TARDIS through the depths of the space-time vortex inside a virtual reality version of the show’s title sequence. The game is a VR reboot of the successful Time Vortex 360 mobile game released earlier in […]
Blend Media, a 360° VR video solution for brands, agencies, and publishers, has introduced a self-serve editing tool for brands and advertisers globally. The tool, called 360 Stories, enables marketers to create and publish interactive 360° video campaigns that are accessible for consumers on any device. Users can start by choosing a background from Blend […]
Buzzfeed and Brit+Co are using OmniVirt’s technology to deliver 360° photos and interactive 360° video for the latest Samsung holiday campaign. In its continued effort to promote ways that people can create and share 360° content, Samsung has teamed up with Buzzfeed and Brit+Co to showcase the power of its newest Gear 360 camera. Both campaigns […]
Tate and HTC VIVE are pleased to announce a new partnership for Tate Modern’s major upcoming exhibition, Modigliani. Visitors to the gallery will be able to enjoy a new integrated virtual reality experience right in the heart of the exhibition, the first of its kind at Tate, vividly enhancing our understanding of one of the early […]
Just in time for Halloween, comes a new terrifying, 360 ̊ experiential advocacy short, The Killer, in support of Spitalfields Crypt Trust. Released on YouTube and live event, The Killer, is a dark and disturbing VR psychological thriller, forcing viewers to not only lose themselves in the storyline but to become the storyline, seeing the […]