The use of voice activated virtual assistants has rocketed in UK homes this year. The latest figures claim one in 10 Brits now own at least one device – but just how are Alexa and pals enhancing British consumers’ lives? Are smart speakers actually making us smarter? And are they using these devices to engage with brands?
Well, almost 20 per cent of Brits that have a voice assistant in the home use it to tell them how long to boil their eggs, according to a new survey by digital agency Code Computerlove that polled more than 1,000 smart speaker owners.
Unsurprisingly, the most popular use was to play music or the radio (65%) and half of owners use them for news and weather reports. Other common uses include travel updates (16.2%) and playing audiobooks/podcasts (8.2%). Interestingly, only seven per cent of users have ever bought anything via their smart speaker.
Alexa, make me funnier and more attractive
When asked what they wish their home assistant could help them with, one in five Brits said they’d like their voice assistant to make them funnier and more attractive!
21 per cent want help with joke-telling, and almost 10 per cent would like their voice assistant to help them with their flirting and dating skills. 12 per cent of parents also want their smart speakers to distract their children!
Many Brits would also like some help learning a second language, with well-over a third of respondents citing this on their voice assistant ‘wish list’.
Looking at combined results, most smart speaker users really want Alexa to act as their PA to help with day-to-day chores such as passing on messages, calendar reminders for major events, booking tickets, menu planning and paying bills.
One in 4 Brits enjoy Alexa in the bedroom
The survey also looked at where in the house virtual assistant usage is most prevalent. The lounge came in at number one (almost 60%), followed by the kitchen (38%), and then the bedroom (26%). And almost one in 10 have had a chat with their virtual assistant in the bathroom!
Not all consumers are totally in love with their device
Despite 40 per cent of consumers using their smart speaker daily, and a further 40 per cent at least once a week, 60% said what puts them off using it more (or doing having additional conversations with their voice devices) is that it either doesn’t understand them properly, gives wrong answers, doesn’t do what they need it to do, or it bores them. The other 33% simply forgot to use it!
One in five consumers are worried about the data voice assistants are gathering on them
20 per cent of those questioned indicated that they are concerned about the data they believe voice assistants are collecting.
A further indication that consumers have trust issues with their virtual assistants was that 40 per cent of users said they wouldn’t be surprised to learn that their smart speaker had been listening to and storing all of their private conversations.
In January this year, previous research by Code Computerlove found that voice assistants were the technology consumers were most interested in using in 2018, whilst also highlighting the risk of disappointing experiences as the technology continues to mature.
This new survey, carried out with OnePoll, aimed to explore, in more detail, how consumers are using these devices in their day-to-day lives.
“The survey has reinforced that the way Brits are using their voice activated devices in the home is still quite limited to listening to music, the news and boiling an egg! When we have looked at ways in which brands and businesses can add value in this space and provide consumers with worthwhile interactions, we’ve seen that consumers aren’t really using this technology in an advanced way yet,” said Louis Georgiou, Managing Director at Code Computerlove.
“Many consider smart speakers to be the future of home automation – and there is certainly good progress being made here as more homeowners link their smart home heating, lighting and security technology to their voice controlled technology. Voice-controlled devices are here to stay, and we do expect this to be an exciting space for innovation in the future, where consumers will go beyond the timer and weather functionality to enhance their lives in increasingly rich ways.”
Source: Code Computerlove