Generational shift in service expectation is the big but gradual wave to hit telco, says Conversity research

Generational shift in service expectation is the big but gradual wave to hit telco, says Conversity research

As millennials continue to become the dominant force in the retail market, new research by retail and telco technology expert Conversity has revealed that this shift is having a gradual but hugely significant impact on the expectations that consumers have when it comes to customer service. The research – which polled 1,000 consumers from across […]

JWT Intelligence: More than two thirds of American and Chinese millennials say they hardly use cash any more

JWT Intelligence: More than two thirds of American and Chinese millennials say they hardly use cash any more

The vast majority of 18-34-year-olds in the United States and China are moving away from cash, according to a new report from The Innovation Group at J. Walter Thompson Intelligence. The Future of Money report sheds light on the disruptive global changes ahead in payments, currency and banking. Advances in these fields led by Chinese […]

How Paris and IRM turned Millennials into ambassadors for the city

How Paris and IRM turned Millennials into ambassadors for the city

Firmly on tourists’ must-see list, there’s no doubting the enduring status of Paris as one of the world’s most popular and beautiful capitals. Well, at least that’s what you’d think. But never one to rest on its laurels, the Paris region realised that it was important to re-establish this position amongst a younger millennial audience. […]

Millennials are leaving Snapchat for Instagram – Teenagers, not so much

Millennials are leaving Snapchat for Instagram – Teenagers, not so much

In the ongoing fight for millennial attention between social media apps Instagram and Snapchat, it would appear that Instagram is now slightly ahead. That’s according to a survey from online research company CivicScience among US millennials. The latest data found that 34% of millennials said they used Instagram daily, compared to just 28% on Snapchat. […]

Tune: 84 per cent of Millennials Act on Location-Based Notifications

Tune: 84 per cent of Millennials Act on Location-Based Notifications

Location-based notifications can make the difference between a successful, engaging app and one that is soon uninstalled, with 84 per cent of millennials more likely to take action when notifications are tailored to their current location, according to a new whitepaper from Tune. Location data is just one of the crucial tools needed to optimise how […]

Royal Caribbean seeks to crown four fame-hungry Millennials the ‘World’s Most Adventurous Squad’

Royal Caribbean seeks to crown four fame-hungry Millennials the ‘World’s Most Adventurous Squad’

Royal Caribbean International, the self-proclaimed world’s most adventurous cruise line, is on the lookout for the “World’s Most Adventurous Squad.” The #AdventureSquad social media contest will challenge explorers and aspiring Instagram stars to act on their wanderlust and prove that their adventurousness is off the charts. In the end, one group of up to four […]

Millennials Skip Online Video Ads, Find Mobile Ads Irrelevant

Millennials Skip Online Video Ads, Find Mobile Ads Irrelevant

Young TV consumers may be watching much more streaming video, but a large majority will skip online video advertising if allowed. The latest Deloitte “Digital Democracy Survey” says 80% will skip digital TV/video commercials — and over 70% of Millennials and younger Gen Z viewers find mobile ads to be “irrelevant.” Ad-blocking software is a […]

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