Mindshare UK, part of WPP, unveiled its research report, The Future of Retail CX (Customer Experience). The Mindshare Futures report identifies five key trends for the retail industry, focusing on mobile, voice, physical stores, branding and data. A key conclusion is that the store offering will become a real point of differentiation from competitors in […]
Bench, a consultancy specialising in the selection, implementation, integration and optimisation of data, analytical and marketing technology, has truck a partnership with Equals 3, an IBM Watson cognitive computing partner that develops solutions for marketers. The partnership means Bench is now a key UK distributor of Lucy, the cognitive companion for marketers, powered by IBM Watson and […]
Whether you are lounging at home or getting ready to start the day, eharmony brings a new element of excitement to online dating with a skill for Amazon Alexa. eharmony users will be able to enable the eharmony ‘Skill’ for Alexa, hear their matches and messages by voice and then ask Alexa for more info on […]
Customers usually go on shopping apps to search for what they want to buy, but Alibaba also wants to tell them what they want to buy with the help of artificial intelligence (AI). The strategy seems to been working, as Alibaba has seen a surge in mobile engagement during the first quarter of 2017. The […]
Google is rolling out the ability to make hands-free phone calls to the US and Canada via Google Assistant on Google Home. In a blog post, Google said users in the US simply say, “Hey Google, call…” and calls will be made over users’ Wi-Fi connections. Google Home can call businesses and Google contacts, but it […]
Facebook is upping the usefulness of its Messenger chat service by integrating its personal assistant M for users in the UK. The feature is expanding beyond the USA, touching down with UK users to aid them with its artificial intelligence-driven suggestions, dropping into conversations to suggest stickers, polls, birthday celebrations, group gatherings and location sharing. Furthermore, […]
Q1 was the busiest quarter for martech Mergers & Acquisitions (M&A) deals on record. Private equity investment in adtech grows to 15% in Q2. Results International, specialist technology advisor on M&A and fundraising to the global marketing, technology and healthcare sectors, revealed figures for adtech and martech M&A for the first half of 2017. At 217 deals, the […]
eCommerce giant eBay is set to roll out new image search features to help mobile shoppers find exactly what they want on the online auction platform. Two new AI-powered features, Image Search and Find It On eBay, will be introduced later this year. Image Search – which will arrive on both Android and iOS – […]
Amazon is set to roll out Alexa to its main shopping app on Android, after introducing the artificial intelligence virtual assistant to the iOS version of the app earlier in 2017. The introduction of the feature to Android was first spotted by Ford senior software engineer Nick Schwab, and Amazon later confirmed to TechCrunch that it would indeed integrate Alexa […]
Vodafone has said it wants to be seen as an innovator as it continues its pivot towards a customer-centric strategy, with the telecom firm’s Chief Operating Officer and Director of Customer Service Neil Blagden, explaining why AI is helping fuel a shift in perception for the brand. Fresh from following its competitor Three in abolishing roaming […]