Facebook’s chatbots now know customers’ names and preferences

Facebook’s chatbots now know customers’ names and preferences

The new account linking feature would allow customers to link, for example, their account with a book retailer to the brand chatbot. The chatbot can then suggest new books based on what the customer has purchased before. The feature is opt-in. Although Facebook doesn’t mention consumers going on to make a purchase, there are retailers already […]

Manchester City becomes first football club to launch Facebook Messenger bot

Manchester City becomes first football club to launch Facebook Messenger bot

A user who searches for the club on Messenger and subscribes to its updates can follow news about transfers, new manager Pep Guardiola and what other social media users are saying. As well as news, the bot will push out photos, behind-the-scenes videos, phone wallpapers and match highlights. Unlike more customer service-oriented bots from retail […]

Facebook has a secret football game hidden inside Messenger

Facebook has a secret football game hidden inside Messenger

Social network celebrates the Euros with another hidden game you can play on Facebook Messenger Getty Facebook is forcing everyone to download its Messenger appFacebook has another game hidden in Messenger Football fans will be pleased to learn there’s another hidden game inside the Facebook Messenger app.It’s an addictive little game that has you practicing […]

The Travel Industry’s next Social Revolution

The Travel Industry’s next Social Revolution

In 2014, KLM threw down the gauntlet. The Dutch airline promised it would respond within 30 minutes if anyone tweeted or Facebooked with it. That audacious claim of customer service via social media came literally out of an ordeal by fire. In 2010, a volcano eruption in Iceland stranded travelers. Faced with a “tsunami in communication,” […]

Facebook forces Android users to download Messenger ap

Facebook forces Android users to download Messenger ap

Facebook has instructed all Android users to download its Messenger app, ending support for the service from directly within the social network’s own website. The move means that any one-to-one conversations will now have to be done via the Messenger App on mobile devices. Users can still send direct messages via the standard Facebook website. […]