Smooch by Zendesk, an omnichannel conversation platform, has released State of Messaging: Travel, a report covering modern messaging technology and strategies used by travel brands to optimize customer service. The report takes consumers through all stages of booking travel with online messaging, including Pre-Stay, Pre-Flight, In-Stay and Post-Trip. “Travel is an industry that’s taking a leading […]
Twitter is planning to remove the ability to “like” tweets in an attempt to improve the quality of debate on the social network. Founder Jack Dorsey last week admitted at a Twitter event that he was not a fan of the heart-shaped button and that it would be getting rid of it “soon”. The feature […]
The rise of the bot has been one of the dominant tech trends of 2016, but apart from ordering you flowers or an Uber, the automated systems could also deliver a history lesson. News Corp Australia has launched a chatbot on Facebook Messenger that allows users to interact with Tasmanian soldier Archie Barwick, who fought […]
