Mopinion releases new mobile SDK for collecting in-app feedback

Mopinion releases new mobile SDK for collecting in-app feedback

Mopinion, a market leader in online feedback analysis, has just launched a new mobile feedback SDK for companies collecting customer feedback in iOS and Android apps. This innovative solution will continue to provide marketers with an easy way of gathering powerful feedback within their native apps, only now with more customisation options, a wider range […]

Facebook’s chatbots now know customers’ names and preferences

Facebook’s chatbots now know customers’ names and preferences

The new account linking feature would allow customers to link, for example, their account with a book retailer to the brand chatbot. The chatbot can then suggest new books based on what the customer has purchased before. The feature is opt-in. Although Facebook doesn’t mention consumers going on to make a purchase, there are retailers already […]