Dark social is influencing travel-related purchase decisions

Dark social is influencing travel-related purchase decisions

One in five internet users have made a booking for travel or leisure activities after receiving a link or recommendation via private messaging apps – such as WhatsApp and Facebook Messenger – according to new research from GlobalWebIndex and socially-led creative agency We Are Social. The study, which looked at more than 3,000 internet users […]

Warc Toolkit 2017: The rise of ‘dark social’ and chat apps to impact marketers

Warc Toolkit 2017: The rise of ‘dark social’ and chat apps to impact marketers

The rise of ‘dark social’ – online conversations that are not trackable by marketers – will have a growing impact on brands’ social strategy in 2017, according to Warc, the global marketing intelligence service. Research suggests a growing proportion of online social activity is ‘dark’, driven by the rise of chat or mobile-focused messenger apps, […]

How O2 is using dark social to personalise digital communications

How O2 is using dark social to personalise digital communications

Dark social is an increasingly important source of referral traffic. According to new research from RadiumOne, dark social dominates how people share and interact with online content on smartphones. Its research found that dark social channels account for 77% of shared content via mobile phones, with just 23% coming from public social networks. And when […]

‘Dark Social’ Dominates UK Mobile Sharing

‘Dark Social’ Dominates UK Mobile Sharing

The way Britons share and interact with online content on smartphones is dominated by so-called ‘Dark Social’ channels, such as email, text and instant messaging, rather than public social networks. According to a new study by marketing technology experts, RadiumOne, over three-quarters of publishers’ or marketers’ content shared via mobile phones takes place via private […]