The Information: 70% of Facebook chatbot interactions “fail to understand users”

The Information: 70% of Facebook chatbot interactions “fail to understand users”

Facebook has seen 70% of its chatbot interactions fail, meaning that the AI couldn’t understand what users were saying and humans had to step in, according to a news report. The findings have led to reports that Facebook is scaling back its chatbot efforts on Messenger. The Information reports that those requests couldn’t be handled […]