64% of shoppers feel retailers don’t truly know them, according to Salesforce report

64% of shoppers feel retailers don’t truly know them, according to Salesforce report

64% of shoppers feel retailers don’t truly know them, according to new research that identifies the changing demands of modern shoppers. Salesforce’s latest Shopper-First Retail report identifies three “Shopper-First” mandates that apply to virtually all retailers, also revealed that 87% of shoppers say they start their hunt for a new product on digital channels. Interestingly, […]