Businesses are seeing growing advantages from implementing digital assistants

Businesses are seeing growing advantages from implementing digital assistants

The Capgemini Research Institute has released its newest report,┬áSmart Talk: How organizations and consumers are embracing voice and chat assistants, which highlights the growing need for businesses to have chat bots and assistants readily available to consumers. According to the report, 70 per cent of consumers said they will replace store visits to a brick-and-mortar […]