A quarter of customer service operations will use chatbots by 2020, according to Gartner

A quarter of customer service operations will use chatbots by 2020, according to Gartner

Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner, Inc. Speaking at the Gartner Customer Experience Summit in Tokyo, Gene Alvarez, managing vice president at Gartner, said more than half of […]

BBC and Google Daydream take you under the sea in VR

BBC and Google Daydream take you under the sea in VR

 BBC Worldwide has teamed up with Google and BAFTA-winning game studio Preloaded to create a virtual reality experience for the audiences of the BBC’s hugely successful national history programmes like Blue Planet II and Planet Earth II. BBC Earth: Life in VR has been created by Preloaded in collaboration with BBC Earth Productions and […]

Sports Illustrated swimsuit issue comes to life in AR/VR

Sports Illustrated swimsuit issue comes to life in AR/VR

Sports Illustrated is supporting the publication of its popular annual swimsuit issue with a promotion that includes a Snapchat World Lens, an augmented reality (AR) feature that overlays digital images on a real background seen through a smartphone’s rear-facing camera. The Lens experience invites readers to experience the life of a swimsuit model and put […]

eSports comes to Facebook following exclusive deal with ESL

eSports comes to Facebook following exclusive deal with ESL

Facebook has signed an exclusive deal with ESL, the world’s largest eSports organisation, to bring streaming coverage of two of the top eSports competitions exclusively to Facebook this year. One of ESL’s flagship circuits, ESL One, will be broadcast on Facebook starting this week with the ESL One Genting 2018 event in Malaysia. A weekly […]

Blend Media launches 360° video campaign creator

Blend Media launches 360° video campaign creator

Blend Media, a 360° VR video solution for brands, agencies, and publishers, has introduced a self-serve editing tool for brands and advertisers globally. The tool, called 360 Stories, enables marketers to create and publish interactive 360° video campaigns that are accessible for consumers on any device. Users can start by choosing a background from Blend […]

Buzzfeed and Brit+Co use OmniVirt technology to deliver innovation in 360° Creative

Buzzfeed and Brit+Co use OmniVirt technology to deliver innovation in 360° Creative

Buzzfeed and Brit+Co are using OmniVirt’s technology to deliver 360° photos and interactive 360° video for the latest Samsung holiday campaign. In its continued effort to promote ways that people can create and share 360° content, Samsung has teamed up with Buzzfeed and Brit+Co to showcase the power of its newest Gear 360 camera. Both campaigns […]

Virtual Reality Comes to Tate Modern for Modigliani

Virtual Reality Comes to Tate Modern for Modigliani

Tate and HTC VIVE are pleased to announce a new partnership for Tate Modern’s major upcoming exhibition, Modigliani. Visitors to the gallery will be able to enjoy a new integrated virtual reality experience right in the heart of the exhibition, the first of its kind at Tate, vividly enhancing our understanding of one of the early […]

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