Enhanced customer service as Natterbox extends voice to Salesforce Omni-Channel

Enhanced customer service as Natterbox extends voice to Salesforce Omni-Channel

Natterbox, a leading provider of global voice cloud services, has announced it is now offering its full telephony capabilities as part of Salesforce Omni-Channel, helping customers to fully manage inbound queries across all channels. By including voice, businesses can now deliver a connected customer experience without overloading agents. Salesforce Omni-Channel allows users to manage how […]

Communisis joins forces with Striata to create a new secure omni-channel communication platform

Communisis joins forces with Striata to create a new secure omni-channel communication platform

Customer communications specialist Communisis Group has signed a partnership deal with digital communication and document security firm Striata to offer an end to end, omni-channel customer communication solution. The solution enabled by the partnership is designed primarily for regulated industries like Banking, Financial Services and Healthcare. It helps accelerate digital transformation by solving the ‘go-paperless’ […]

Givenchy Rolls Out E-Commerce Platform to New European Markets

Givenchy Rolls Out E-Commerce Platform to New European Markets

Following the September 2017 launch of its new omni-channel e-commerce platform, the Maison Givenchy is delighted to offer the givenchy.com experience to fans and followers in its five main European markets: the UK, Italy, Germany, Netherland and Spain. Overseen by artistic director Clare Waight Keller and designed in collaboration with the London-based agency R/GA, the site brings […]